ace355 Privacy Policy
Learn how your personal information is collected, used, and protected — with complete transparency.
ace355 places the highest importance on the privacy of users in Bangladesh. This privacy policy explains when, how, and why ace355 collects your personal information and what steps are taken to protect it. Please read this policy carefully before using our platform.
What Information Is Collected
ace355 collects various types of information to operate its platform and provide the best possible service to users. A detailed description of the information collected is provided below.
Identity Information
Information you provide when registering an account:
- Full name (legal name)
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport details (where applicable)
Financial Information
Information required to process transactions:
- bKash, Nagad, Rocket, or Upay account number (masked)
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction amounts and dates
Activity Information
A record of your activity on the platform:
- Betting and gaming history
- Win and loss statistics
- Games and categories used
- Session duration and activity logs
Technical Information
Automatically collected information related to your device and connection:
- IP address
- Browser and device type
- Operating system
- Pages visited and click data
- Connection time and location (city level)
How Information Is Collected
Directly Provided Information
When you open an account on ace355, complete the identity verification process, make a deposit or withdrawal, contact our support team, or fill out any form — you provide information to us directly. This information is given voluntarily and is essential for providing the service.
Automatically Collected Information
Certain technical information is collected automatically as soon as you access the platform. This includes cookies, web beacons, log files, and similar tracking technologies used to ensure the functionality and security of the site.
For Verification Purposes
To prevent fraud and comply with anti-money-laundering (AML) regulations, ace355 may confirm additional information in certain circumstances through third-party identity verification services. This process is completely secure and confidential.
Purpose of Using Information
ace355 uses your information only for the following legitimate purposes. Your information is not used for any other purpose without your consent.
Service Operations
Information is used to create and manage your account, process deposits and withdrawals, award bonuses, and manage the overall operation of the platform.
Identity Verification
Information is used to confirm the identity of the account holder, verify age (21+), and complete the KYC (Know Your Customer) process.
Ensuring Security
Information is used to detect account hacking, fraudulent transactions, and other cyber threats in order to protect users' funds and data.
Customer Support
Your information and activity history are used to resolve issues, handle complaints, and provide effective support through live chat and email.
Platform Improvement
Information is used to analyze the user experience and improve the site's speed, design, and game selection.
Communication and Notifications
You are contacted by email or live chat to inform you of important account updates, security alerts, and relevant offers.
Sharing and Disclosure of Information
ace355 respects your privacy. Your personal information may be shared with third parties only in the specific and limited circumstances described below.
Service Provider Partners
ace355 works with trusted technology partners to manage payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and cybersecurity services. These partners are obligated to keep your information confidential and may only use it for the specified purpose.
Legal Obligations
If disclosure of information is legally required as part of a court order, government directive, or legitimate investigation, ace355 may provide information in compliance with applicable law. In such cases, we provide only the minimum information necessary.
Fraud Prevention
Relevant information may be shared with regulatory authorities or law enforcement agencies to assist in investigating serious fraud, money laundering, or other criminal activity.
Data Storage and Security
Data Retention Period
ace355 retains your personal information only for as long as it is necessary to provide the service and fulfill legal obligations. Even after an account is closed, financial transaction records and identity verification information may be retained for a specified period as required by applicable law.
SSL Encryption
The ace355 platform uses SSL (Secure Socket Layer) encryption, which keeps all information transmitted between your browser and our servers secure. This makes it impossible for third parties to intercept or read your data.
Server Security
Our data servers are protected at both the physical and digital level. Your information is kept secure through firewalls, encrypted databases, regular security audits, and access controls.
Staff Access Controls
Only authorized ace355 staff can access your personal information, and only for service-related reasons. All staff are bound by confidentiality agreements and receive training on data protection.
Cookies and Tracking Technologies
Cookies and similar technologies are used to ensure the functionality of the ace355 platform and to improve the user experience.
Essential Cookies
These cookies are essential for the basic operation of the platform. Their main functions are maintaining login sessions, security verification, and saving language preferences. Disabling them will prevent the platform from working properly.
Analytical Cookies
These cookies are used to understand how users interact with the platform. Which pages are visited most often, and where issues arise — this information helps improve the site. Data is collected in aggregated and anonymized form.
Functionality Cookies
These cookies are used to remember your preferences and settings (such as game language and display options). This saves you from having to manually select the same settings each time you log in.
Cookie Controls
You can manage or delete cookies from your browser settings. However, please note that disabling essential cookies may disrupt some important functions of the platform.
Your Rights
ace355 believes you should have full control over your own information. Your privacy rights are described below.
Right to Access
You can request to know what information ace355 holds about you and receive a copy of it.
Right to Correction
If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it as soon as possible.
Right to Erasure
In certain circumstances you can request that your personal information be deleted. However, information subject to legal obligations may need to be retained.
Right to Object to Processing
You can object to marketing communications or certain types of data processing and opt out.
Right to Data Portability
You can request a structured copy of your information stored with ace355, which will generally be provided in a readable format.
Right to Restrict Processing
In certain circumstances you can request that the processing of your information be temporarily restricted until the matter is resolved.
Third-Party Connections
External Connections
The ace355 platform may integrate software from game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, NetEnt, Microgaming, and Ezugi. These providers may have their own privacy policies, and ace355 is not responsible for their data practices.
Payment Gateways
Financial transactions are processed through bKash, Nagad, Rocket, Upay, and bank transfer. These payment providers follow their own data protection policies. ace355 shares only the necessary transaction information with these organizations.
Third-Party Liability
ace355 is not responsible for the privacy practices of external services or websites. We recommend that you read the privacy policy of any third-party service before using it.
Protection of Minors
Age Restriction
ace355 follows a strict 21+ age policy. Any person under the age of 21 is strictly prohibited from opening an account or using the platform on ace355.
Age Verification
At the time of registration, and if necessary thereafter, ace355 may request valid identification for age verification. Financial transactions may be suspended until age verification is completed.
Information on Minors
If we suspect that a person has opened an account while under the age of 21, we will immediately suspend the account and delete the collected information. In such matters, guardians may contact us at [email protected].
Policy Changes
Right to Make Changes
ace355 reserves the right to update or modify this privacy policy at any time. The policy may be updated due to legal, technological, or business changes. The date of the latest update will always be displayed at the top of the page.
Notice of Changes
If significant changes are made to the privacy policy, ace355 will notify you via your registered email address or through a notification within the platform. Continued use of the platform after changes are made will be considered acceptance of the new policy.
Previous Versions
You may request to view previous versions of this privacy policy if you wish. Contact our support team and we will provide the applicable version.
Contact Us
If you have any questions or concerns about this privacy policy, or wish to exercise your rights, please contact us using the methods below. The ace355 privacy team will treat your matter with the utmost seriousness.
Privacy Support
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We generally respond to your request within 30 business days